![]() Corporate orders will require a freight quote.įor more information, please see “Rush Charges” below. Our flat rate charges apply to domestic orders only. The cost of shipping is calculated at checkout and is dependent on the amount of products ordered, their weight and destination, as well as how fast you would like your order produced. This is done to ensure orders arrive in a timely fashion and allows us to keep our shipping charges as low as possible. This means that we may use different shipping services to send parcels – Australia Post, Courier’s Please, TNT, etc. Shipping Methods and CostsĪs the products we send are perishable, all orders are dispatched the fastest possible method. ![]() It is the discretion of the delivery driver if your parcel will be safe dropped at your property - if there is no safe place to leave the parcel it may be taken to a secondary location for collection. Please take this into consideration when placing your order. The reason for this is due to new delivery procedures related to "contact-free" shipping as well as the dramatic increase in order volumes at this time. Please note that due to the current Coronavirus crisis, both Australia Post and our other nominated couriers are sometimes taking an extra day(s) beyond their standard delivery times to deliver parcels. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). ![]() If you find your products to be damaged in transit, you may return the unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. io described the design I wanted rather than provide the image and they came back perfect. Off the three types of chocolates these exceeded expectation. Amazing Design, Excellent Customer Service and Yummy Choclate 5.Arrived on time as promised and were a huge hit with our customers Well done team! Thanks again for everything. Good quality chocolate, fast shipping and a great options available. My guest loved the coins and so did the birthday girls mummy so thanks once again. ![]() I was happy wth my order, I also made a last minute order for labels and the girls were able to place them for me! This is the second time iv ordered from you guys and it won’t be the last. These guys were wonderful to deal with, production time frames are really fast and delivery to Hobart was really efficient. These were a thank you gift for a theatre production. Great little motivation and boost for our staff :) I will be recommending your company to others.Īmazing! not only was this process easy, quick for prototype and delivery we had it all within a week AND the chocolate was great too!! Cant recommend highly enough. Thank you for the swift, hassle free friendly service. Everyone enjoyed the quality of the chocolate and commented on the sticker printed with our organisation' s logo. We recently ordered chocolate coins for our members gift bags at a function we held. Quick and easy to order and taste delicious! ![]()
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